1. Introduction

At NLP Training World, also known as Magic of Change, and legally registered as Inspiring Citizen, we are dedicated to providing high-quality training programs. Our offerings include One-on-One Therapy, NLP Practitioners, Masters and Beyond Mastery, Train the Trainer, and Therapeutic Change Specialist (TTT & TCS), as well as corporate programs and other courses promoted through social media channels such as LinkedIn, Facebook, WhatsApp, Instagram, email, and other relevant communication mediums. We understand that circumstances may change, so we have established the following refund and cancellation policies to ensure transparency and fairness for all participants.

2. Refund Requests

All refund requests must be submitted in writing via email to [email protected]. Please include your full name, program name, and the reason for the refund request.

3. Processing Time

Refunds will be processed within 14 business days of approval. Refunds will be issued to the original method of payment unless otherwise agreed.

4. Cancellation by Participant

  1. 4.1
    More than 30 days before the start date: Full refund minus a 25% administrative fee for residential program & 15% for non-residential programs.
  2. 4.2
    15-30 days before the start date: 60% refund of the total program fee.
  3. 4.3
    Less than 15 days before the start date: No refund.

5. Cancellation by Magic of Change (Inspiring Citizen)

If we cancel the program for any reason, participants will receive a full refund.

6. Program Withdrawal

If a participant withdraws after the program starts, no refund will be issued.

7. Program Rescheduling

  1. 7.1
    For corporate programs, request to reschedule must be made at least 15 days before the start date. A rescheduling fee of 10% of the program fee will apply. No changes are permitted within two weeks of the start of the training .
  2. 7.2
    For one-on-one therapy sessions, clients who wish to reschedule must make the request at least 15 days before the start date A rescheduling fee of 10% of the program fee will apply. Between 15 days and 7 days a rescheduling fee of 25% will be applied.
  3. 7.3
    No rescheduling is permitted within 7 days of commencement of the program.

8. Participants who are unable to attend a program after registration may choose to attend the same program within 24 months from the original start date. Otherwise, the cancellation terms outlined in Clause 4 will apply.

  1. 8.1
    Participants must notify us in writing about their intention to postpone on or before the original program start date.
  2. 8.2
    If we do not receive the notification, the cancellation terms outlined in Clause 4 will apply.
  3. 8.3
    When participants re-register for a future program, the revised rates at that time will apply.

9. Non-Refundable Items

  1. 9.1
    Course materials and resources provided before the start date.
  2. 9.2
    Any additional costs incurred by participants, such as travel or accommodation expenses.
  3. 9.3
    Registration fees

10. Non-Receipt of Payments and Recoveries

  1. 10.1
    Payment Deadlines: All program fees must be paid in full before the start date of the program.
  2. 10.2
    Legal Action and Certification Hold: In case the client uses the services and refuses to pay, Magic of Change reserves the right to initiate legal action to recover the outstanding amount. Additionally, Magic of Change will hold the certification until all dues are cleared. All costs associated with such actions will be borne by the participant.

11. Force Majeure

Magic of Change (Inspiring Citizen) is not liable for refunds in cases of force majeure events such as natural disasters, government regulations, or other events beyond our control. In such cases, we will attempt to reschedule the program.

12. Policy Amendments

We reserve the right to amend this policy at any time. We will notify you of any changes by posting the new Policy on this page. You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
  • Email: [email protected]
  • Phone: 8891894588
  • Address: Inspiring Citizen; Kizhakketheruvu, KM/7/50 Anas, Kottarakkara, Kollam, Kerala, 691531
Thank you for choosing Magic of Change. We look forward to helping you achieve your personal and professional growth goals
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